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Our parts department is yours. Its inventory is based on your volume
of demand; we put no formula-based dollar limit on our acquisition
of parts. The people in this department also are rigorously trained;
and at their fingertips are computer-terminal keyboards. The terminals
are tied to the SES mainframe and to several of the manufacturers'
systems.
Some of our re-stocking programs are automatic. But every automatic
program is supervised by a concerned SES parts person.
Our components department is yours.
New and remanufactured engines, transmissions, cylinder heads,
differentials and valve bodies, to name a few, are on our shelves,
ready for installation. SES remanufactures some of the components
- including the hydraulic cylinders - to be sure they are here when
your machines need them.
Now, you can also Order Parts online.
What builds customer loyalty? Outstanding product support. A user
buys a machine from SES, he sees how well we support it, and he
buys another machine from SES. And another. And another.
Anyone can sell you a machine. But no one is likely to back you
up as thoroughly as SES does. Our method is to hire good people;
train them continually, and put them to work with the industry's
most advanced diagnostic and maintenance equipment.
Every SES mechanic stays up-to-date by participating in frequent
training programs. We pay every mechanic to spend a substantial
amount of time in our own classroom and in our manufacturers' classrooms.
Whenever a manufacturer improves a product, our mechanics improve
their product knowledge.
Such
thorough training is costly to SES. But it's valuable to the SES
customer.
The arrival of an SES field-service truck is good news to the customer's
jobsite superintendent. Every SES truck is Class 6: big,
with a high capacity lifting boom and a full supply of whatever
it takes to keep your machines producing. When you call, we come.
We turn downtime into uptime.
SES's shop is at the leading edge of service technology. The advanced
diagnostic equipment helps us to get to the heart of every problem,
and the advanced maintenance and repair equipment helps us solve
the problem.
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